Frequently Asked Questions

We use 100% natural soy wax — pure soy, no blending agents, no paraffin. Soy wax burns cooler and cleaner than paraffin, produces less soot, and holds fragrance well. We call it natural because it's pure plant-based soy — nothing synthetic blended in.

Yes. No animal by-products of any kind — no beeswax, no stearic acid, no tallow. Soy wax, hemp wick, fragrance oil, metal tin.

Our fragrance oils are phthalate-free and IFRA-compliant. IFRA (the International Fragrance Association) sets safety standards for fragrance materials. Our supplier is The Flaming Candle Company, USA-based, and their oils are tested to those standards.

Orders ship within 2–4 business days. Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Yes — free standard shipping on all orders over $45.

Yes. Once your order ships, you'll receive a confirmation email with a tracking number. If you don't see it, check your spam folder or contact us.

We accept returns on unopened candles within 14 days of delivery. If a candle arrives damaged, contact us within 48 hours and we'll make it right. See our Refund Policy for details.

Freeze the tin overnight — the remaining wax contracts and pops out clean. Remove the wick tab with a butter knife. Rinse with warm soapy water. Dry and reuse. See our What's Inside page for reuse ideas.

Yes, we work with a small number of retail partners. Visit our Wholesale page to learn more and apply.

We release new scents when they're ready — typically with the seasons. Sign up for our email list to find out first.

It means we pour, label, and package every candle ourselves. We don't use co-manufacturers or fulfillment warehouses. Small batch also means limited quantities — when a scent sells out, it's gone until the next pour.

We're currently online-only at torreycandleco.com. We may partner with select retailers in the future — follow us on Instagram or join our email list to stay updated.