Question 1

What wax do you use?

Accepted Answer

We use 100% organic soy wax — pure soy, no blending agents, no paraffin. Soy wax burns cooler and cleaner than paraffin, produces less soot, and holds fragrance well. The 'organic' designation means the soybeans were grown without synthetic pesticides or fertilizers.

Question 2

Are your candles vegan?

Accepted Answer

Yes. No animal by-products of any kind — no beeswax, no stearic acid, no tallow. Soy wax, hemp wick, fragrance oil, metal tin.

Question 3

Are fragrance oils safe?

Accepted Answer

Our fragrance oils are phthalate-free and IFRA-compliant. IFRA (the International Fragrance Association) sets safety standards for fragrance materials. Our supplier is The Flaming Candle Company, USA-based, and their oils are tested to those standards.

Question 4

How long does shipping take?

Accepted Answer

Orders ship within 2–4 business days. Standard shipping takes 5–7 business days. Expedited options available at checkout.

Question 5

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all orders over $45.

Question 6

Can I track my order?

Accepted Answer

Yes. Once your order ships, you'll receive a confirmation email with a tracking number. If you don't see it, check your spam folder or contact us at hello@torreycandleco.com.

Question 7

Do you accept returns?

Accepted Answer

We accept returns on unopened candles within 14 days of delivery. If a candle arrives damaged, contact us within 48 hours and we'll make it right. See our full Refund Policy for details.

Question 8

How do I clean my tin after the candle is done?

Accepted Answer

Freeze the tin overnight — the remaining wax contracts and pops out clean. Remove the wick tab with a butter knife. Rinse with warm soapy water. Dry and reuse.

Question 9

Do you offer wholesale?

Accepted Answer

Yes, we work with a small number of retail partners — boutiques, home goods stores, wellness studios, and gift shops. Visit our Wholesale page to learn more and apply.

Question 10

How often do you release new scents?

Accepted Answer

We release new scents when they're ready — typically with the seasons. Sign up for our email list to find out first.

Question 11

What does 'small batch' mean for you?

Accepted Answer

It means we pour, label, and package every candle ourselves. We don't use co-manufacturers or fulfillment warehouses. Small batch also means limited quantities — when a scent sells out, it's gone until the next pour.

Question 12

Can I buy your candles in stores?

Accepted Answer

We're currently online-only at torreycandleco.com. We may partner with select retailers in the future — follow us on Instagram or join our email list to stay updated.

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