Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it — unused and unburned — and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, contact us at hello@torreycandleco.com. If your return is accepted, we'll email you the return address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon delivery and contact us right away if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Note: soy candles can soften in transit during hot weather — a candle that re-set level is fine to burn; we'll replace any that arrive misshapen.

 

Exceptions / non-returnable items

For hygiene and safety, used or partially burned candles can't be returned. Gift cards are also non-returnable. Get in touch if you have a question about your specific item.

 

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at hello@torreycandleco.com.